Privacy Policy

1. Introduction

STL Restyle referred to in this Privacy Policy as “STL Restyle” “we” “our” or “us” respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect use retain disclose and protect information obtained through our website contact forms quote requests telephone communications SMS communications and other interactions with STL Restyle.

Our website is:

Home

By using our website or providing information to STL Restyle you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide Directly

We may collect information you voluntarily provide when you:

• Submit a contact or quote request form
• Request information about our services
• Schedule or inquire about an appointment
• Contact us by phone or text message
• Request residential or commercial window film information
• Provide information regarding a vehicle or property
• Communicate with our customer service team
• Provide feedback or other information to us

Information collected may include:

• First and last name
• Email address
• Mobile or telephone number
• Vehicle year make and model
• Service requested
• Property or project information
• Appointment preferences
• Project details
• Messages questions and comments
• Communication preferences
• SMS consent status
• SMS opt-out status
• Other information you voluntarily provide

SMS Consent Information

If you choose to receive SMS messages from STL Restyle we may collect and retain information including:

• Your mobile telephone number
• The date and time consent was provided
• The form or method through which consent was provided
• The consent language presented when you opted in
• Your opt-in and opt-out status
• SMS message history
• Message delivery information
• Responses and support requests

Providing a telephone number by itself does not constitute consent to receive SMS messages.

Where SMS consent is requested you must affirmatively agree to receive the applicable messages.

Information Collected Automatically

When you use our website certain technical and usage information may be collected automatically including:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website or source
• Pages viewed
• Time and date of visits
• General geographic information
• Website interactions
• Cookie identifiers
• Diagnostic information
• Website performance information

We may use cookies analytics tools and similar technologies to collect this information.

3. How We Use Information

STL Restyle may use information collected through our website and communications to:

• Respond to customer inquiries
• Provide requested estimates or quotes
• Discuss available services
• Recommend appropriate service options
• Coordinate appointment scheduling
• Confirm scheduled appointments
• Send appointment reminders
• Provide service-related updates
• Communicate regarding active projects
• Provide customer support
• Maintain customer and service records
• Process and respond to residential or commercial project inquiries
• Improve our website services and customer experience
• Analyze website usage and performance
• Measure the effectiveness of our website and advertising
• Detect spam fraud abuse or security threats
• Troubleshoot technical problems
• Maintain records of SMS consent and opt-out requests
• Comply with applicable legal regulatory accounting and recordkeeping requirements
• Protect the rights safety and property of STL Restyle our customers and others

4. SMS Communications and Consent

STL Restyle may send text messages to individuals who have provided appropriate consent.

SMS messages may include:

• Responses to service inquiries
• Requested quote information
• Follow-up regarding an estimate
• Appointment scheduling communications
• Appointment confirmations
• Appointment reminders
• Service or project updates
• Customer service communications

Providing a telephone number does not automatically enroll you in an SMS program.

When consent is collected through a website form you must affirmatively select the applicable SMS consent option.

Consent to receive SMS messages is not a condition of purchasing any product or service.

Message Frequency

Message frequency varies depending on your inquiry appointment project status and interactions with STL Restyle.

You may receive recurring messages while we respond to your inquiry coordinate an appointment or provide service-related communications.

Message and Data Rates

Message and data rates may apply to messages sent to you by STL Restyle and to messages you send to us.

Charges are determined by your wireless carrier and mobile service plan. Contact your wireless provider if you have questions regarding your messaging or data plan.

How to Opt Out

You may stop receiving SMS messages at any time by replying STOP to a text message from STL Restyle.

After submitting an opt-out request you may receive one final message confirming that you have been unsubscribed. After that you will no longer receive messages through the applicable SMS program unless you opt in again.

We may also honor other clear and reasonable requests indicating that you no longer wish to receive text messages.

How to Get Help

For assistance with SMS communications reply HELP to a message from STL Restyle.

You may also contact us by phone at:

314-226-0697

How to Rejoin

If you previously opted out you may rejoin by completing the applicable opt-in process again and providing new consent.

5. Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be processed by subcontractors and service providers that assist STL Restyle with customer service customer relationship management website operations and text-message delivery only as reasonably necessary to provide those services.

SMS originator opt-in information and consent are excluded from other information-sharing categories described in this Privacy Policy.

SMS opt-in information and consent will not be sold rented transferred or provided to unrelated third parties for their own marketing or promotional purposes.

Wireless carriers messaging providers and technical service providers may process limited information only as reasonably necessary to facilitate and deliver SMS communications.

6. Cookies and Similar Technologies

Our website may use cookies pixels tags local storage and similar technologies.

These technologies may be used to:

• Operate the website
• Maintain website security
• Remember visitor preferences
• Process website forms
• Understand website usage
• Analyze traffic and performance
• Diagnose technical issues
• Measure advertising and marketing performance
• Improve our website and services

Essential Cookies

Essential cookies support basic website operation navigation security and form functionality.

Preference Cookies

Preference cookies may remember settings and choices made during a website visit.

Analytics Technologies

Analytics technologies may help us understand how visitors find and interact with our website.

Advertising and Measurement Technologies

Where implemented advertising and measurement technologies may help us understand whether advertising campaigns lead visitors to our website and whether visitors complete actions such as submitting a quote request.

You may manage or disable many cookies through your browser settings. Disabling cookies may affect certain website functions.

7. Information About Vehicles Properties and Projects

When requesting services you may provide information about your:

• Vehicle
• Home
• Business
• Property
• Windows
• Requested project

We use this information to evaluate your inquiry recommend appropriate services prepare estimates communicate with you and coordinate requested work.

If photographs or other media are submitted they may be used for these same purposes.

You should avoid submitting sensitive personal information that is not reasonably necessary to evaluate or perform the requested service.

8. Embedded Content and External Websites

Our website may contain embedded content or links to external websites such as:

• Maps
• Videos
• Reviews
• Social media content
• Scheduling features
• Forms
• Other interactive content

Embedded content may behave as though you visited the external website directly.

External websites and services may independently collect information use cookies and track interactions according to their own privacy policies.

STL Restyle does not control and is not responsible for the privacy security practices availability or content of external websites.

We encourage you to review the privacy practices of websites you visit.

9. How Information May Be Disclosed

We may disclose personal information to service providers that perform legitimate business functions on our behalf such as:

• Website hosting
• Website maintenance
• Contact form processing
• Customer relationship management
• Appointment coordination
• Email delivery
• SMS delivery
• Data storage
• Website analytics
• Advertising measurement
• Security and fraud prevention
• Spam detection
• Accounting
• Legal and professional services

These providers may access information only as reasonably necessary to perform their services for STL Restyle.

We may also disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to valid legal process
• Respond to a subpoena or court order
• Investigate suspected fraud or abuse
• Protect website and system security
• Enforce agreements or policies
• Protect the rights safety or property of STL Restyle our customers or others
• Complete a merger acquisition financing sale or similar business transaction as permitted by law

The restrictions concerning mobile information and SMS consent described in Section 5 apply regardless of other provisions in this Privacy Policy.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries
• Provide requested services
• Maintain estimates and customer records
• Maintain appointment and project records
• Document customer communications
• Document SMS consent
• Honor opt-out requests
• Maintain accounting and business records
• Resolve disputes
• Prevent fraud or misuse
• Satisfy legal regulatory insurance contractual or recordkeeping obligations

SMS consent and opt-out records may be retained as reasonably necessary to document compliance and continue honoring communication preferences.

Information that is no longer reasonably necessary may be deleted anonymized or securely archived unless continued retention is required or permitted by law.

11. Data Security

STL Restyle uses reasonable administrative technical and organizational safeguards intended to protect personal information against:

• Unauthorized access
• Improper use
• Loss
• Alteration
• Destruction
• Unauthorized disclosure

However no website electronic communication internet transmission or data-storage method can be guaranteed to be completely secure.

You should avoid transmitting highly sensitive information through ordinary email SMS or general website forms.

12. Your Privacy Rights and Choices

Depending on applicable law you may have the right to request:

• Access to personal information maintained about you
• Correction of inaccurate information
• Deletion of certain personal information
• A copy of information you provided
• Information regarding how your information is used
• Withdrawal of consent where processing is based on consent
• Removal from certain communications

We may need to verify your identity before processing a request.

Certain information may continue to be retained when reasonably necessary for legal administrative accounting fraud-prevention security or compliance purposes.

SMS Choices

Reply STOP to any applicable STL Restyle SMS message to unsubscribe.

Cookie Choices

Most browsers allow you to manage block or delete cookies through browser settings.

Updating Your Information

You may contact STL Restyle at 314-226-0697 to request that contact information be updated or corrected.

13. Children’s Privacy

Our website and services are not directed toward children under 13 and STL Restyle does not knowingly collect personal information from children under 13.

Our SMS program is intended only for individuals who are at least 18 years old.

If you believe a child has submitted personal information to STL Restyle please contact us so we may review and remove the information where appropriate.

14. Changes to This Privacy Policy

STL Restyle may update this Privacy Policy periodically to reflect changes in our:

• Website
• Services
• Communication practices
• Technology
• Business operations
• Legal or regulatory obligations
• Privacy and security practices

Updates will be posted on this page with a revised Last Updated date.

15. Contact Information

Questions regarding this Privacy Policy or STL Restyle’s handling of personal information may be directed to:

STL Restyle
4410 Telegraph Rd
St. Louis MO 63129

Phone: 314-226-0697
Website: https://stlrestyle.com/